At Devil Dog, we strive to ensure that our customers are completely satisfied with their purchases. If you are not fully satisfied with your order, we are happy to help guide you through the return process. Please read our returns policy below.

1. Eligibility for Returns

You may return items purchased from our store within 30 days of receiving your order, provided that:

• The item is in its original condition, unopened, and within the original packaging.
• Proof of purchase (receipt or order confirmation) is included in the return.

2. Non-Returnable Items

The following items cannot be returned:

• Opened vinyl records, CDs, or any other music formats that have been unsealed.
• Digital downloads or items purchased through flash sales.
• Items outside of the 30 day window.

3. How to Initiate a Return

To initiate a return:

1. Contact our customer service team at info@devildogdistro.com within 30 days of receiving your order.
2. Provide your order number and a brief explanation of the reason for the return.
3. Our team will provide you with instructions on how to proceed.

4. Returning Your Item

• Package the item securely in its original packaging.
• Include a copy of your order confirmation and any correspondence regarding the return.
• Ship the package to the address provided by our customer service team. Please use a trackable shipping method to ensure the item reaches us safely.

5. Refunds and Exchanges

• Once we receive your returned item and confirm it meets our return policy requirements, we will process your refund within 14 business days.
• Refunds will be issued to the original payment method. Please note that depending on your bank, it may take additional time for your refund to be reflected in your account.
• If you prefer an exchange for a different item, please indicate this in your return request, and we will assist you accordingly, subject to stock availability.

6. Damaged or Faulty Items

If you receive a damaged or faulty item, please contact us immediately at info@devildogdistro.com with photographic evidence of the issue. We will arrange for a replacement or refund at no additional cost to you.

7. Contact Us

For any questions or further assistance regarding our returns policy, please reach out to our customer service team at:

• Email: info@devildogdistro.com
• Phone: 01429 705587

Thank you for shopping with Devil Dog! We appreciate your business and are here to help you enjoy your music.